Privacy Policy

The personal data we process may have been provided directly by the user or obtained through cookies, in accordance with the provisions of the Cookie Policy.

We explicitly inform you that in our systems we process identification and contact data such as name, surname, telephone number, address, email address, etc. that you provide us with if you place an order through the online shop, if you subscribe to the newsletter or the latest news and special offers, and/or if you contact us through any means of communication advertised on the website, including through the social networks linked on theshopgamer.com.

Lawfulness of processing: we will only process your personal data if we have an appropriate justification, as provided for by law. Therefore, we will use your personal information solely and exclusively if it is necessary based on the contractual agreement formalised as a result of placing orders, if you have given us your consent through the newsletter subscription checkbox or for the latest news and special offers, and if you send us requests, enquiries or other communications, we will process your data on the basis of legitimate interest.

We will also process your data if you have expressly consented via a checkbox to the processing of data related to commercial, advertising and marketing communications.

The Shop Gamer aims to process personal data in a transparent, lawful and fair manner, ensuring its accuracy, integrity and confidentiality, and limiting ourselves to using only the data that is strictly necessary in relation to the purposes for which it is processed, and we trust that users will always keep it up to date.

Specifically, in broad terms, we inform you that we process data solely for determined, explicit and legitimate purposes, in order to:

• Manage and process orders, requests or any type of enquiry made by the user through any of the contact methods made available to them.
• Send you the newsletter or the latest news and special offers to which the user has subscribed, through which they may also be informed of news and events in the sector.
• Send accepted commercial advertising communications.
• Manage the user area.
• Manage our relationship with website users and in connection with the services we provide. Including managing and processing orders placed, handling withdrawals, returns and complaints, and providing customer service in general.
• Carry out analysis and statistics on the use of and access to the website.
• Improve the quality of our interactions and service by adapting our offer to users' specific needs.
• Archive and retain records in accordance with current legislation.
• Any other purpose imposed by law and the competent authorities.

In the course of our activities and in order to achieve the objectives or purposes on which the processing of the personal data described above is based, such data may be consulted, accessed and/or processed by our product suppliers or the brands that manufacture or represent them, and by service providers, in strict compliance with the applicable regulations.

At The Shop Gamer we apply appropriate technical and organisational measures to provide a level of security and confidentiality for the personal data being processed, which take into account the nature of your data, the scope, context and purposes of the processing, as well as the risks of probability and severity that could compromise the rights and freedoms of individuals. In addition, both The Shop Gamer, as data controller, and any processors involved in the processing of data will apply appropriate technical and organisational measures to ensure a level of security appropriate to the risk of the processing and the state of the art.

We will only retain personal data for as long as necessary to fulfil the purpose for which it was collected, to comply with legal requirements, and provided that its deletion is not requested by the data subjects.

If the legal basis for processing is a contract, the data retention period will be the duration of the contract, plus the period of time elapsed until any legal claims under that contract have expired. When it is no longer necessary for this purpose, the data will be deleted using appropriate security measures to ensure pseudonymisation and/or complete destruction of the data.

Data provided for commercial and promotional purposes will continue to be retained and processed once the business relationship has ended, until the data subject withdraws their consent, without prejudice to the exercise of rights that limit and/or eliminate such processing.

The data subject may exercise the following rights under the conditions and limits established by law:

• Access their data to find out, among other things, what personal data concerning them we are processing or the purposes for which it is processed.
• Request the rectification of their data and therefore obtain the correction of inaccurate data concerning them. They also have the right to have incomplete data completed or data that does not correspond to their current situation updated.
• Request the deletion of their data when, for example, among other reasons, they consider that the data is no longer necessary for the purposes for which it was collected, or when they withdraw their consent.
• Request the restriction of processing of their data in certain circumstances, in which case we inform you that we will only retain it, as established by the GDPR, for the exercise or defence of claims, in order to protect the rights of another natural or legal person and/or for reasons of important public interest.
• Data portability, whereby the data subject may receive the personal data concerning them, which they have provided to us, in a structured, commonly used and machine-readable format, and have it transmitted directly to another data controller.
• Object to the processing of their data: under certain circumstances and for reasons related to their particular situation, they will have the right to object to the processing of their data. In such cases, we would stop processing it, unless there are compelling legitimate grounds, or it is necessary for the exercise or defence of possible claims.
• Right to lodge a complaint with the Supervisory Authority (aepd.es, the Spanish data protection authority), if they believe that the processing does not comply with current regulations.

If you have any questions or wish to exercise the rights mentioned above, you may send an email to sac@theshopgamer.com or send a letter to the company's address at Avenida del Sistema Solar 31 nave A6, 28830 - San Fernando de Henares (Madrid, Spain), enclosing in both cases a copy of your national identity card, passport or valid identification document.

Changes to this privacy policy will be communicated via an individual notification through our usual communication channels, by email or via our website.